Our return policy reflects mutual care between all community members. Within 30 days, you can return unused items through our neighborhood return partners (often local print shops or cafes that earn extra income processing returns). Instead of anonymous warehouses, your return goes to community hubs where possible items get redistributed locally rather than shipped cross-country. Refunds process within a week, or you can opt for community credit usable with any maker on our platform. For defective items, we often connect you directly with the artisan to arrange repairs or custom solutions – building relationships while solving problems. A portion of all restocking fees goes into our community fund that supports local creative projects voted on by members.